Encl: (1) to COMDTINST 5224.7
Training provided to team (Guidance Team or Quality Action Team) on an
Just-In-Time
as needed basis. A facilitator normally provides this training when the team
(JIT) training
begins to meet.
The boards, committees, and teams responsible for quality management
Organizational
leadership, coordination, and action. The standing boards and committees
Overlay
provide direction, resources, and encouragement to all ad hoc teams they
charter. They provide the clout to implement process improvements the
teams recommend. The term "overlay" denotes the new duties and priorities
given to the existing organization to emphasize quality management and
improvement. A new organizational structure or a shadow organization is
not desirable. The goal is to change the way we do business, not to add a
new layer of bureaucracy.
PDCA
The Plan-Do-Check-Act Process. Also known as the Deming and/or
Shewhart cycle or circle. (Deming & Shewhart were both instrumental
Americans who pioneered quality improvements as a management strategy.)
All process improvement/changes should be:
1.
Planned based on analysis of data.
Done on a small scale or pilot basis to determine feasibility
2.
for application on a larger scale.
3.
Checked with data and with the customer to determine if the
change was an improvement.
4.
Acted upon by either replicating or standardizing throughout
the organization wherever applicable.
The PDCA cycle repeats itself forever to continuously improve work
processes.
Process
A group of usually sequential, logically related tasks that use organizational
resources to provide a product or a service to internal or external customers.
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