Encl: (1) to COMDTINST 5224.7
Process Owner
The process owner is the person that has the responsibility for monitoring
process results/capability; the authority or ability to effect changes: an
understanding of the process end to end.
Quality
Understanding who your customers are, what their requirements are, and
meeting or exceeding those requirements first time, on time, every time.
A measure of how the internal customers in an organization feel about their
Quality of work
Jobs and the work environment. Organizations with a high quality of work
life
life can attract and retain the best workers.
Turf. Sacred Cows. Areas within an organization "belonging" to a
"Rice bowls"
functional manager which are sometimes protected or optimized at the
expense of the entire organization.
Organizational structures that are in place to maximize efficiency and
"Stovepipes"
effectiveness within one function or area. Industry examples include
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