Enclosure (3) to COMDTINST 4600.14B
(d) OK to send; press "Enter" if net sales entered are correct. If not repeat the
above step before pressing "Enter". If you inadvertently enter an incorrect
amount and pressed the "Enter" key, the POS terminal will display the out of
balance amount and prevent any further activity until the correct amount is
entered.
(e) Close OK, press "Enter". This will convey all the entered data to the Citibank
billing activity. When this is completed, a small report that recaps the day's
transactions and informs of a successful transmission will automatically be
generated and automatically print from the POS printer. These reports must
be retained for use if any reconciling problems arise.
(3) The end of day transmission to American Express occurs automatically at 1700
local time through the ExpressPass system. There is no ExpressPass end of day
process for the travelers check agent to complete.
18. Citibank Validation. Three days after a traveler checks issuance has been processed
through the POS terminal, the travelers check agent should verify that Citibank has
posted the transaction against the unit's travelers check CBA. In some cases it could
take longer than three days for the transaction to be viewable in CitiDirect. To verify
the transaction log on to the Citibank CitiDirect website at
http://www.cards.citidirect.com using the assigned travelers check CBA logon ID, and
follow the below instructions:
a. CitiDirect system client code, enter "DHS" and then select the "start log-in process"
button.
b. Enter your CitiDirect username and password and then select the "login" button.
c. On the next screen select "Inquiry" and then from the drop down menu select
"Statement".
d. On the next screen enter the unit's 16-digit Citibank travelers check CBA number.
e. On the next screen there is a list of statements, one titled interim and the others titled
new. The interim statement is for the current billing cycle and ones titled new are
completed cycle statements. The billing cycle is the 13th of one month to the 12th of
the next month. Select the account number on the right side of the screen and a
statement will appear. The statements will indicate "post date", "tran date",
"merchant", and "amount". This information should coincide with the transactions
processed through the POS terminal.
f. Selecting the "+" sign that is to the left of the "post date" provides additional
transaction information.
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