COMDTINST 5224.7
10 JAN 1991
6.
RESPONSIBILITIES.
a.
I encourage all commanders to prepare for implementation of TQM. You should
identify areas for improvement within your command and become more familiar with
the philosophy and concepts presented by this instruction. More detailed information
and guidance is forthcoming, but to help with start up I recommend the following
reading materials:
The Deming Management Method by Mary Walton.
(1)
(2)
The Goal by Eli Goldratt.
(3)
The Team Handbook by Peter R. Scholtes.
(4)
The Memory Jogger by GOAL/QPC.
(5)
How To Get Started Implementing Total Quality Management by the Federal
Quality Institute, Washington, DC.
b.
You may purchase these materials locally. If you need further information on
reference material, contact LT Tom Graham, Commandant (G-CPE-3), 267-2773.
Address comments on the instruction to CDR Ron Frazier, Commandant (G-CPE-3),
267-2353. (EMAIL: R. Frazier/G-CPost,)
Within the Coast Guard, Total Quality Management is, by definition, continuously
c.
evolving and improving. This is our initial effort. I welcome your suggestions and
expect improvements!
ACTION. Area and district commanders; commanders of maintenance and logistics
7.
commands; unit commanding officers; Commander, Coast Guard Activities Europe; and
Chiefs of offices and special staff divisions at Headquarters shall become familiar with the
terms, principles, and philosophies provided in this instruction. This vocabulary shall be the
standard for the Coast Guard's TQM implementation effort.
ROBERT T. NELSON
Chief of Staff
Total Quality Management Glossary.
Encl
(1)
(2)
Generic TQM Organization Linking Models.
7
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