COMDTINST 5224.7
10 JAN 1991
5.
b.
(1)
Coast Guard Quality Council (CGQC). This is the highest level forum within
the Coast Guard responsible for launching, coordinating and overseeing the total
quality management effort. Its focus is on quality strategy and broad quality
policy issues. There is only one Quality Council for the Coast Guard.
(2)
Executive Steering Committee (ESC). This is the highest level group within
major commands. The ESC develops implementation policies and charts the
strategic course for the command, subject to the overall guidance of the CG
Quality Council.
Quality Management Board (QMB). The QMB concentrates on tactical issues
(3)
associated with the TQM process. This involves coordinating and helping
improvement efforts through process improvements, problem solving and
exploiting improvement opportunities. There is usually one QMB for each
significant organizational element within a command. Thus a command may
have several QMBs chartered, depending on its maturity in the TQM evolution
and the number of teams it forms.
Guidance Team (GT). This is an optional, temporary group that serves to guide
(4)
the Quality Action Team (QAT) in its analysis by relieving the QMB of certain
tasks. When there is no formal Guidance Team, the QMB serves as the guidance
team. The Guidance Team serves as a sounding board for ideas and suggestions
generated by the QAT and helps them clearly define problems and boundaries.
It encourages the free flow of ideas, provides "reality checks" and facilitates the
removal of obstacles, while serving to channel the QAT's efforts. The guidance
team, if formed, contains the following members:
(a)
The Quality Action Team leader,
(b)
The member of the convening Quality Management Board who "owns" the
process, (This individual is often responsible for coordinating the efforts of
multiple OATS working on different parts of the same process.)
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