COMDTINST 5224.7
10 JAN 1991
4.
b.
(4)
Improves the ability to copy ideas and standardize solutions which apply to
processes in other areas of the organization.
c.
The basic premise underlying the Coast Guard's TQM process is -
(1)
If the Coast Guard ...
-- does the right
... it will be
things, on time, every
effective
time ...
-- the right way, with
... it will be
the right amount of
efficient
resources ...
-- properly manages
... it will
customer satisfaction
achieve its
and the upstream,
mission and
internal, and
strategic goals
downstream processes
in a more
...
productive manner
with higher
quality.
(2)
But the Coast Guard's TQM process must go further and capture the quality of
work life and innovation dimensions essential to a total quality environment. If
we can do this, we can achieve organizational excellence and continue to
provide valued services to our Nation and the world as we enter our third
century of service. That is our shared challenge.
5.
ORGANIZATION.
a.
The TQM Implementation Planning Team (IPT) chartered by the Commandant is now
studying alternative organizational models based on this linking structure concept.
The IPT will identify and recommend the most appropriate model for the Coast
Guard. The results of this effort will be the subject of a subsequent Commandant
directive.
b.
This paragraph provides a brief description of each element of the TQM
organizational overlay. The new entities of this organizational overlay are the Coast
Guard Quality Council, the Executive Steering Committee, the Quality Management
Board, the Guidance Team, and the Quality Action Team.
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