Commandant
2100 Second Street, S. W.
United States Coast Guard
Washington, DC 20593-0001
(202) 267-2355
COMDTINST 5224.7
10 JAN 1991
COMMANDANT INSTRUCTION 5224.7
SUBJ:
COAST GUARD TOTAL QUALITY MANAGEMENT (TQM) GENERIC
ORGANIZATION
1.
PURPOSE. This instruction provides basic guidance for building a Coast Guard Total
Quality Management (TOM) organization. It provides a list of common terms and
definitions along with the basic philosophy. It describes the approach the Coast Guard will
use to improve quality and productivity.
2.
DISCUSSION.
a.
This is the first in a series of instructions on TQM. It outlines the Coast Guard's
strategy for TQM implementation. Others in this series will address a specific
organizational structure, policy, procedures, and the implementation plan. As our
body of knowledge and experience in TQM matures, we expect to combine our TQM
directives into a manual instruction.
b.
Total Quality Management (TQM) is both a Philosophy and a set of skills for
managing and improving work. It will help us achieve the Commandant's goal of
bringing quality management principles into our day-to-day activities. Total Quality
Management integrates basic management techniques, existing improvement efforts
and technical tools under a disciplined approach focused on continuous improvement.
TQM leads to increased customer/user satisfaction. A customer can be someone
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