COMDTINST 1750.4D
(1) Serve as liaison between the command and families and report directly to the CO/OINC;
(2) Work within the scope of responsibilities, functions and duties of this Instruction and the
appointing CO/OINC. Ombudsmen working outside the scope of their responsibilities are
not covered by this Instruction and are considered a liability to the Coast Guard. The
CO/OINC has the authority to address such a breach with the Ombudsman through
counseling or even removal of the appointment letter;
(3) Provide information and referrals to families of available services and benefits and explain
that all services may not be available in the identified geographical location but may be made
available through other civilian, federal or military agencies. Ombudsmen should use the
local unit and servicing ISC Work-Life Specialists as the first priority in their referral
process;
(4) Compile demographic information, by unit, number of families served, number of
deployment or other informational group briefings, total number of service hours contributed,
total amount of reimbursement and program related expenses, total amount of childcare
reimbursement for children under the age of thirteen, request for unit program support, dates
and locations of field training provided, and the number of personnel trained;
(5) Inform the servicing ISC Work-Life Family Resource Specialist (FRS) whenever a family
with special needs is identified, and encourage enrollment in accordance to reference (f);
(6) Compile information maintaining accurate and complete records on assistance agencies,
military and civilian, to include telephone numbers, location and point-of-contact;
(7) Maintain an up-to-date phone tree and email addresses to inform unit families of immediate
unit information. All contact information is covered by Privacy Act guidelines and shall be
used for official purposes only;
(8) Develop, within unit guidelines, newsletters, websites, care lines, and other methods to
inform families of upcoming unit events, referral information and other needed information
for families;
(9) Promote general awareness of family readiness planning to ensure family members are
prepared to deal with unique roles and responsibilities of service members;
(10) Compile information on family concerns reflective of the entire unit and report such concerns
directly to the CO/OINC;
(11) Immediately report all allegations, suspicions and substantiated incidents of family violence
along with any pertinent information, to the CO/OINC and servicing ISC Work-Life Family
Advocacy Specialist (FAS). If unable to contact the CO/OINC or servicing ISC Work-Life
FAS, contact the servicing ISC Work-Life Supervisor in accordance with reference (c).
(12) Immediately contact the proper authorities in cases of any potential homicides, violence, or
life endangering situation, and immediately contact the CO/OINC;
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