After measurement work is completed and analysis has been done, the presentation
of a measure should, at a minimum, include the required presentation format
provided in enclosure (5). The purpose of this required format is to standardize
presentation and promote clear communication of measures across the Coast Guard.
The model below illustrates the required procedures.
of a Measure
of a Measure
The actual data gathering and analysis procedures used will vary according to the
complexity of the subject and the needs of the process owner. Use of diverse
methods and models is appropriate and is encouraged.
The Quality Center is publishing the Process Improvement Guide and the Process
Measurement Guide to support measurement activities throughout the Coast Guard.
Copies may be obtained upon request from the Coast Guard Institute. Facilitators
will be trained by the Quality Center to provide measurement training to work
groups needing measurement skills and knowledge. Measurement training will also
be incorporated into other existing courses at the Leadership Institute/Quality
Center. Commands should begin measurement activities upon completion of
training. See COMDTNOTE 5224, Total Quality Management (TQM)
Under guidance of Commandant (G-CQ), the Leadership Institute/Quality Center
will continue to develop measurement materials and future training.
Commandant (G-CQ) shall be responsible for review and guidance in the
development of the Process Improvement Guide, the Process Measurement Guide,
and any other measurement aids to be developed.
TQM overlay elements (Quality Council, ESCs, QMBs) are responsible for
deploying further training as needed, ensuring application of process improvement