Encl. (1) COMDTINST 5224.9A
Measure: A measurement, taken over a period of time, that communicates vital information about
a process or activity. A measure should drive appropriate leadership/management action.
Physically, a measure consists of three parts: (1) An operational definition, (2) Data gathering and
analysis, (3) A presentation package.
Measure Presentation Package: A two-part package needed to communicate a measure. This
package consists of a description of the measure and a graphical illustration. The graphical
illustration can be of many types but usually should be a run chart or control chart.
Mission: Describes an organization's reason for existence; broad statements expected to remain in
effect for an extended period of time.
Objectives: Specific statement of desired shorter term condition or achievement, which includes
measurable end results to be accomplished within specific time limits.
Operational Definition of a Measure: A detailed, unambiguous definition that provides enough
information to allow consistent, repeatable and valid measurement. Population: A group for which
you plan to take action based upon a sample or data.
Process: A sequence of logically related tasks that use organizational resources to provide a
product or service to internal or external customers. Processes have measurable inputs, value-
added activities and measurable outputs.
Process Owner: Person responsible/accountable for the performance of a process. Normally a
manager within the process, has the most resources dedicated to the process, most influence in the
process or feels the most pain if the process does not work well.
Products/Services: Outputs of a process.
Run Chart: A graphic representation of the value of results over time allowing observation of
trends, cycles, or other patterns in a process.
Special Cause: A source of variation that is not always a part of the process, but arises because of
specific circumstances; also called an assignable cause.
Strategic Goal: Broad statement describing a desired future condition or achievement, without
being specific about how much and when; longer term.
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