Encl. (2) COMDTINST 5224.9A
MEASUREMENT PHILOSOPHY
THE PURPOSE OF MEASUREMENT MUST BE TO ENSURE EFFECTIVENESS AND
EFFICIENCY AT ALL LEVELS THROUGH-
Improving performance and business processes
Consistently making the right decisions
Setting the right goals
Strengthening authority, responsibility and accountability
IF MEASUREMENT IS TO MEET THIS PURPOSE, IT MUST-
Be an integral part of a culture in which it will be used constructively
Be guided by the four major principles of Total Quality Management (TQM):
♦ Customer alignment
♦ Continuous improvement of both performance and business processes
♦ Total employee involvement
♦ Teamwork
Enhance management's ability to do the right things right
Drive performance improvement
Be used to foster "customer-supplier" alignment
Generate data that can be translated into information which adds value (is actionable) to an
individual, unit, process or organization
Provide direct, timely feedback to stakeholders, customers (those we serve),
leaders/managers, process owners and employees
TO AVOID THE PITFALLS OF BUREAUCRACY, MEASUREMENT
MUST-
Focus on processes as well as result
Be tailored to the needs of the process
Be both systematic and a part of everyone's job responsibility
Be designed by the process owner to serve process performance needs
Be economical to collect and analyze
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