COMDTINST 5224.9A
(a) described the philosophy, organization and plan for initial implementation of
TQM. Reference (b) described the roles and responsibilities of existing personnel
within the TQM overlay structure.
b.
This instruction describes how the Coast Guard will integrate effective measurement
into Coast Guard activities and improvement efforts. Enclosure (1)is a glossary of
measurement related terms. Terms in the glossary are italicized in this instruction.
c.
Measurement is the primary responsibility of all process owners. This responsibility
rests on both process owners of systems as well as individuals with responsibility
for their own work processes. It is the responsibility of TQM overlay elements
(ESCs, QMBs,QATs, and NWGs) to assess, validate and assist measurement
activities of personnel under their area of responsibility.
d.
In applying measurement principles to day-to-day work, personnel need to recognize
that measures will be required at all levels of the planning framework illustrated
below:
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