Encl: (1) to COMDTINST 5224.7
Assign a process owner for each program work
process. Each process owner must be a member of the
QMB.
Organize, as necessary, temporary Quality Action
Teams (OAT) to work specific issues, collect and
analyze data, and make recommendations to the QMB
for process improvements.
Establish optional Guidance Teams (GT) to facilitate
the QAT's work.
Provide the QAT with all necessary support, a charter
clearly specifying the task, advice concerning any
special controls or constraints, and direction
concerning regular status reports to the QMB.
Act on recommended changes (within authority) to
improve performance.
Check process performance to assess impact of
changes.
Monitor the TQM effort.
Remove obstacles to continuous improvement.
Share lessons learned with all process owners.
Standardize successes.
Establish quality indicators.
Help to identify and remove obstacles.
Provide appropriate recognition.
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