Glossary
Critical Success Factor: (From the "Coast Guard Process Measurement Guide") Key activities
that must be performed for the process to succeed.
Executive Performance Indicator: A key performance indicator used to assess the outcome of
each objective and/or milestone.
Goal: Outcome-related direction for the major functions and operations of the Coast Guard.
Milestone: Significant point of development and/or accomplishment toward meeting goals and
objectives. A milestone represents incremental accomplishments within a structured plan that
contributes to attainment of the goals and objectives.
Objective: Statement of desired condition or achievement. An objective focuses on conditions/
achievements that need to be taken over the next several years to accomplish and/or move towards
the vision, mission, and goals.
Target: Intermediate steps leading to the achievement of a milestone. These relate the "How
much and how soon." An example is:
EPI:
Lower number of casualties
Target: Reduce deaths (and injuries) by 20% by 1998.
Responsibility: The office having primary responsibility for accomplishing the milestone. This
office may have to coordinate with others who have input or an interest in the milestone.
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