GOAL 7: Ensure that the Coast Guard epitomizes the best in quality management practices
and performance.
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OBJECTIVE 7-2: Focus on our customers at all times.
MILESTONE 7-2-A: 50% of all Coast Guard activity falls under customer service standards by
the end of 1995 and 85% by 1996.
EXECUTIVE PERFORMANCE INDICATOR:
1. Ensure taxpayers know value of CG services.
2.
Increase Congressional, executive, political awareness of value of service.
3.
Voice of customer drives management decisions.
RESPONSIBILITY: G-CCS, G-CV, Area Colanders, G-M, G-N, G-O
MILESTONE 7-2-B: Selective beneficial external partnerships are established or increased with
top 25% of Coast Guard customers which must impact U.S. economy by 1995.
EXECUTIVE PERFORMANCE INDICATOR:
1. Establish USCG as a leader in proper partnerships with people the CG interfaces with or
regulates.
2.
Ensure the USCG a recognized, accessible partner, team player in partnerships with federal,
state, and local agencies
3.
Ensure the USCG is recognized as a leader and partner in the global maritime community.
RESPONSIBILITY: G-M, G-N, G-O, G-CV
OBJECTIVE 7-3: Seek continuous improvement in our services, maintaining core attributes.
MILESTONE 7-3-A: Establish performance standards and a measurement plan for each major
Coast Guard service (program) provided to the public by FY 1997 (September 1996).
EXECUTIVE PERFORMANCE INDICATOR:
1. Institutionalize a dynamic mission analysis process.
2.
Base resource allocation on mission performance measurement system.
3.
Eliminate unnecessary processes.
4.
Draft performance standards and measurement plans are submitted to G-CCS by December
1995.
RESPONSIBILITY: G-CCS, G-M, G-N, G-O
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