GOAL 7: Ensure that the Coast Guard epitomizes the best in quality management practices
and performance.
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OBJECTIVE 7-1: Make the Coast Guard quality program the best in government.
MILESTONE 7-1-A: One or more unit(s) win/wins Presidential Award for Quality by 1998.
EXECUTIVE PERFORMANCE INDICATOR:
1. Organization committed to quality from top to bottom.
2.
Internal/external customers recognize that Coast Guard is a quality organization.
3.
Organizational assessments (e.g., QPC) indicate employee commitment to quality and
competitiveness for Presidential Awards.
4.
Process for competition known service-wide.
RESPONSIBILITY: G-CV
MILESTONE 7-1-B: Quality management is fully integrated into daily business practices.
EXECUTIVE PERFORMANCE INDICATOR:
1. Promotion, evaluation, and awards systems reward individuals who demonstrate quality
centered leadership, e.g. risk taking, empowerment, data based decision making.
2.
Every Standard Operating Procedure in the organization reflects principles of quality
management.
3.
We will deliver quality service by all Coast Guard people continuously improving processes to
meet ever-changing needs of customers (CG Strategic Quality Goal).
RESPONSIBILITY: G-CV, G-CCS
MILESTONE 7-1-C: Quantifiable benefits generated by TQM are measured and documented.
EXECUTIVE PERFORMANCE INDICATOR:
1. Quality improvements save time and cut costs.
2.
Customer survey data indicate continuous improvement of performance in all missions.
3.
Time and money saved from quality improvements is reallocated to needed areas.
4.
Increase empowerment of employees. RESPONSIBILITY: G-CCS, Area Commanders
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