COMDTINST 5224.11B
d. Each OPC shall be under the administrative and operational control of his/her area or district
commander. Administrative control may be delegated to the chief of staff, the resource and
performance management staff chief, or the a rea performance management branch chief. With
the exception of dual-role OPCs serving as the area performance management branch chief, no
OPC shall be in a supervisory role over another OPC; this OPC-partner relationship is collegial
and often mentoring in nature. The Headquarters OPCs shall be under the administrative and
operational control of Commandant (CG-0931). OPCs administratively assigned to districts
shall receive and follow programmatic direction and support from the area performance
management branch chief. Generally, OPCs will, in consultation with their own area/district
commander and staff chief, determine their workload emphasis, in keeping with area
commander, program manager, and Coast Guard Leadership Council guidance. All OPCs shall
balance their work between local, area, and program level priorities. It is advantageous to have
both military and civilian OPCs working together as civilian OPCs provide program continuity
over time while uniformed OPCs provide invaluable field perspective and experience.
e. During OPC work with command and staff customers, confidentiality shall be maintained .
Specifics about the products/services delivered and information obtained during work with each
command or staff shall not be divulged to the chain of command. Themes, trends, or sanitized
findings can and should be aggregated and presented to decision makers in the chain of
command and for program evaluation.
f. OPC primary products and services include, but are not limited to:
(1) Administering and/or analyzing assessments to determine current state performance levels;
and analyzing/synthesizing data from CPEC-based assessments, the USCG Organizational
Assessment Survey (OAS), climate surveys, management and employee interviews,
observations, and Coast Guard Business Intelligence (CGBI) system performance and
readiness data;
(2) Conducting CPEC workshops, training, and consulting;
(3) Gaining alignment with Coast Guard management policies, practices, and relevant plans;
(4) Providing AOR-wide assistance with the Coast Guard's Innovation Initiative and processes;
(5) Assisting commands/staffs to establish and use Coast Guard standard measures and CGBI;
(6) Enabling strategic planning and action planning;
(7) Supporting National Graduate School (NGS) student projects/efforts within their AOR ;
(8) Encouraging and aiding process improvement;
(9) Performing high-level facilitation to support specific improvement efforts;
(10) Designing and delivering tailored products to assist command and staff customers to
achieve their stated outcomes;
(11) Providing a repository of leadership, performance excellence, management, and facilitation
tools, references, and resources, such as, book and video libraries .
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