Commandant
2100 Second Street, S.W.
United States Coast Guard
Washington, DC 20593 -0001
Staff Symbol: CG-0931
Phone: (202) 372-4563
Fax: (202) 372-4976
COMDTINST 5224.11B
15 DEC 2006
COMMANDANT INSTRUCTION 5224.11B
Subj:
ORGANIZATIONAL PERFORMANCE CONSULTANTS
1. PURPOSE. This Instruction provides policy, procedures, and guidance concerning the use and
duties of Coast Guard Organizational Performance Consultants (OPCs) in achieving Coast Guard
goals for mission execution, mission support, and people and platforms.
2. ACTION. Area and district commanders, commanders of maintenance and logistics commands,
commanding officers of headquarters units, assistant commandants for directorates, Judge Advocate
General, and special staff offices at Headquarters shall ensure compliance with this Instruction.
Internet release authorized.
3. DIRECTIVES AFFECTED. Quality Performance Consultants, COMDTINST 5224.11A is
cancelled.
4. DISCUSSION. The Quality Performance Consultant (QPC) Program was established in 1994 to
help integrate Total Quality Management principles into Coast Guard work. This program is
authorized pursuant to 14 U.S.C. 632. Since the Program's inception it has provided a valuable,
internal resource to help commands and staffs align with and use Coast Guard management policies,
practices, and tools to enable systematic performance assessment and improvement. Today, the
consultants use Coast Guard management doctrine and Organizational Development (OD)
principles and practices to enable organizational performance improvement. Deliverables are
collaboratively designed, planned, and implemented to help leaders and managers align with Coast
Guard systems and to realize their desired outcomes. Success is predicated on bringing together
consultant organizational skills and expertise with command and staff knowledge of missions and
organizational environment. To reflect the Program's organizational performance focus, QPCs have
been renamed Organizational Performance Consultants (OPCs).
DISTRIBUTION SDL No. 145
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111
1
1
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1
1
1
1
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1
1
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1
1
1
1
1
A
10 10 11
1
5*
1
4
1
1
1
2
1
1
1
1
1
1
1
2
1
1
1
1
1
1
B
11
1
1
1
1
1
1
1
C
1
1
1
1
1
1
1
1
1
D
1
1
1
1
1
E
F
G
H
NON-STANDARD DISTRIBUTION:
*Academy (3 extra LDC)
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