DRS 2500.11
decision regarding the complaint to the complainant and to the school.
That decision may affirm, reverse, or modify the school's report. The regional
office may conduct its own investigation, including an onsite visit prior to making a decision.
d. The complainant has 10 working receiving the regional office's decision to file
an appeal with the Office of Dependents Schools (ODS), Washington, D.C. Filing is complete
upon mailing.
(1) ODS, upon receipt of the complainant's appeal, shall make a
prompt, final, conclusive, and written determination of the complaint.
(2) Copies of the ODS decision will be provided to the
complainant, to the school, and to the regional office.
5. If the complaint alleges a violation by ODS or by one or more regional offices, the
complaint must be addressed to the Director, Department of Defense Dependents
Schools, 2461 Eisenhower Avenue, Alexandria, Virginia 22331.
a. ODS or the regional office or offices, upon receipt of such a complaint, must resolve or
dispose of the complaint within the time periods prescribed in paragraphs C.5.(1) and (2) of this
Regulation. The Director, DoDDS, may grant an extension of time for good cause shown. Within
this time period, the following must be accomplished:
(1) ODS has 10 working days, upon receipt of the written complaint, to dispatch
notification of the receipt of the complaint and to furnish a copy of the complaint to the
complainant and to the regional office or offices involved.
(2) The regional office or offices involved have 45 working days, after receiving the
complaint and the notification of receipt, to dispatch a written report to ODS.
(3) The written report from each region involved shall include:
(a) All facts that are relevant and material to the complaint.
(b) A summary of the procedures employed by the regional office
or offices to investigate and, if possible, resolve the complaint.
(c) A written statement signed by the complainant and regional officials
explaining the terms on which the complaint was resolved, if the regional office(s), ODS, and the
complainant resolve the complaint.
(d) A recommended disposition of the complaint, if the regional office(s),
ODS, and the complainant do not resolve the complaint.
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