matters covered under another administrative procedure established by law or regulation, other than
DoD Instruction 1342.12, including without limitation complaints that are cognizable by the Equal
Employment Opportunity Commission, the Federal Labor Relations Authority, a DoDDS
negotiated grievance procedure, or the Merit Systems Protection Board, are not covered by this
Regulation.
C. POLICIES AND PROCEDURES
1. A complaint must be in writing and may be filed by any individual (hereinafter referred
to as "complainant") who believes that any component or employee of DoDDS is in
violation of a law of the United States, of a DoD issuance, or of a DoDDS issuance.
2. The complaint should contain all facts that are relevant and material to the alleged
violation(s) and a statement of the relief the complainant is seeking.
3. The complaint may be in letter form. The complaint must be addressed as specified in
paragraphs C.4. and 5. of this Regulation.
4. If the complaint alleges a violation by a local school that the complainant and the local
school have been unable to resolve informally, the complaint must be addressed to the
director of the appropriate region through the education program administrator. The
local school or regional office must resolve or otherwise dispose of the complaint in the
time periods prescribed in paragraphs C.4.a. and b. of this Regulation. The Director,
DoDDS, may grant an extension of time for good cause shown. Within this time period,
the following must be accomplished:
a. The regional office has 5 working days, upon receipt of the complaint, to
dispatch notification of receipt of the complaint and to furnish a copy of the complaint to the
school involved.
b. The school has 25 working days, after receiving the complaint and the
notification of receipt, to dispatch a written report to the regional office. The written report shall
include:
(1) All facts that are relevant and material to the complaint.
(2) A summary of the procedures employed by the school staff to investigate
and, if possible, to resolve the complaint.
(3) A written statement signed by the complainant and a representative of the
school explaining the terms upon which the complaint was resolved, if the school and the
complainant resolve the complaint.
(4) A recommended disposition of the complaint, if the school and the
complainant do not resolve the complaint.
c. If the complaint is not resolved, the regional office has 20 c working days from
the receipt of the school's report to issue a written
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