Enclosure (1) to COMDTINST 11103.1B
Expectations
Expectation and Performance
Residents of a Representational Facility have certain expectations regarding the manners and
methodologies by which their residence is maintained. Additionally, they may expect certain
facility requirements to be met and specific standards to be followed. Likewise, it is essential to
balance reasonable cost, personal life style, quality, and service with the stewardship of
taxpayers' expectations. As such, the residents of Representational Facilities will be expected to
perform certain functions and fill specific roles.
What the Resident May Expect:
The Coast Guard is committed to providing the best, most prompt, and unobtrusive management
service possible. Recent changes to the Representational Facilities (previously Flag Quarters)
program have clarified the roles and responsibilities of Special Command Aides (formerly Flag
Quarters Manager), simplified procurement procedures, and defined the
maintenance/management process for residents of Representational Facilities by providing each
with a Resident's Guide. The Resident's Guide is a completely user-friendly handbook full of
useful information about the facility and surrounding community ranging from emergency
numbers, floorplans, furnishings inventories, local attractions, etc. Changes to the
Representational Facility program have provided more budgetary flexibility, and certain process
have been streamlined. The primary mission of the Special Command Aide is to assist the Flag
Officer in handling many tasks and details, which if performed by the Flag Officers, would be at
the expense of their primary military and official duties. Specific duties for the Special
Command Aides, and expectations regarding their role, are defined in reference (d).
What is not expected:
Reference (d) provides specific information regarding the duties of the Special Command Aide,
and guidelines for use of the Special Command Aides services for non-official functions.
Resident's should not lose sight of the fact that Special Command Aides are active duty military
personnel assigned to Representational Facilities in an official capacity. As such, taskings and/or
requests, which are not of an official nature, should not be requested of the Aide without the
intent to compensate them for their time/effort.
What is expected of the resident:
While Flag Quarters are now referred to as Representational Facilities, their primary function
remains as residential quarters for flag officers. As such, residents should view the facilities in
much the same way they would view a rental property. They are reasonably expected to keep the
facility clean and should not cause any damage to furnishings, walls, floors, or other parts of the
quarters. Yards should be kept neat and void of visible garbage or other clutter. Additionally,
reasonable levels of maintenance should be completed by the resident. Examples of these types
of maintenance items are listed in the Facility Maintenance chapter of the Handbook section of
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