Strategic Plan
Encl (1) to COMDTINST 11010.1
STRATEGY 3
Evaluate SFCAM System Performance.
This strategy will take a Balanced Score Card approach to measure SFCAM organizational
performance. The key components of this strategy are:
Customer Satisfaction Measures (Customer)
Organizational Assessment Criteria (Internal Business):
Innovation and Learning Measures
Financial Performance Measures
SFCAM Measurement System
Objective 3.1
Develop Customer Satisfaction Measures (Customer).
Develop Customer Service standards and measures,
such as: Timeliness, Quality, Performance and
Service, and Cost.
Roll up asset measures established in Strategy 1.
Objective 3.2
Develop Organizational Assessment Measures (Internal Business).
Develop internal business measures such as Cycle
Time, Sustainability, etc.
Develop Asset Portfolio Standards.
Objective 3.3
Develop Innovation and Learning Measures.
Develop Innovation and Learning standards such as
Employee Satisfaction, Staffing, Training, etc.
Objective 3.4
Develop Financial Performance Measures.
Develop input-output standards.
Develop financial standards to support the CFO
requirements.
Implement SFCAM System Measures.
Objective 3.5
Develop and install business processes, tools, and
mechanisms to provide the measures of the SFCAM
System.
Establish and maintain procedures to monitor and
evaluate the SFCAM System.
Establish and maintain procedures to ensure that
needed improvements are implemented and monitored
to better achieve the objectives of the SFCAM
Strategies.
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