26 FEB 1991
(1) A start-up period of Headquarters funded and supported orientation and training.
(2) Immediate application of the principles,methods and tools of TQM by working on
Coast Guard processes in need of improvement.
(3) Standardized orientation and training to encourage the use of common language and
procedures for effective teamwork. Orientation and training will not be effective by
itself. However, immediate application of the skills and knowledge including the
formation of boards and teams will produce the gains the Coast Guard requires.
Other instructions in this series will address additional policies, procedures, rewards and
recognition, funding responsibilities, and measure for improvement.
TQM ORGANIZATIONAL OVERLAY.
Introduction. The TQM overlay consists of three parts: Standing Boards, TQM teams and
personnel, and the TQM Process. In order to fully understand how the TQM overlay
works, it is necessary to realize how each part fits into the larger picture. This section
begins with a brief description of the standing boards and covers responsibilities of TQM
personnel and teams. It also describes the interaction between a Quality Management
Board, guidance Team, and Quality Action Team (QAT).
Headquarters Organization. This subparagraph presents the basic structure for TQM at
Headquarters. Reference (a) provided definitions and responsibilities for each entity. See
enclosure (1) for a diagram of the Headquarters organization.
(1) Coast Guard Quality Council (CGQC). This is the highest level TOM forum within
the Coast Guard. Members of this council are the Commandant, Vice Commandant,
Area Commanders, and Chief of Staff. The Resource Director/Comptroller serves as
an adjunct member.