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(cont'd) practices and principles, as necessary. The team leader should have a vested
interest in the project and be competent in working with individuals and groups.
Ultimately, it is the team leader's responsibility to create and maintain the environment
that will enable the team to achieve its objective.
Quality Action Team Member. The QMB normally appoints team members (including the
team leader). The nature of the selected process dictates who will be involved. Team
members are normally people who work closely with some aspect of the process under
study. They often represent different stages of the process and groups likely to be affected
by the results of the project. Team members can be military or civilian members of
various ranks, classifications or work areas. If the process under study cuts across division
Matrix of TQM Organization. Enclosure (4) fully covers the TQM organization showing
the various boards and membership requirements.
TOM Process Diagram. Enclosure (5) describes the process showing how QMBs will
work with Guidance Teams and Quality Action Teams. QMBs will select processes for
OATS to improve based upon data and priorities. If necessary, the QMB will charter a
Guidance Team (GT) to assist the QAT. QMBs may need to get field personnel for some
Headquarters QATS. On the other hand, field commanders may require Headquarters
representation on their QATS.
Guidelines For Formation of Teams. See Enclosure (6) for a series of guidelines on how
to select Protects.
4 TRAINING STRATEGY.
Start-up Phase (first 12 to 18 months). The TQM training and orientation strategy is
designed to provide the skills and knowledge for individuals and teams to perform their
TQM responsibilities. During start-up, all senior managers will attend TQM orientation.
Initially, many of our high-value improvement opportunities will be in staff processes at
HQ, Areas, Districts, MLCs, Groups, and HQ units. Therefore, staff coordinators and
facilitators at these locations will receive more extensive training