26 FEB 1991
(cont'd) from a contractor. The coordinators will then be able to function as the managers'
internal TQM advisor. Senior managers can use the coordinators to facilitate the
Executive Steering Committee (ESC) and Quality Management Board (QMB) meetings.
Coordinators can use facilitators to lead the QATS and train identified team
leaders/members. The start-up orientation and training will provide a sufficient cadre of
personnel to begin process improvement in the Coast Guard.
Follow-on Training. TRACEN Petaluma will become the TQM training facility for the
CG. During start-up, contractors will assist the Coast Guard in developing this in-house
expertise. After start-up, TRACEN Petaluma will deliver training to facilitators and
coordinators including field units. They will also develop TQM reference guides for the
coast Guard as well as TQM training modules for appropriate Coast Guard schools.
Enclosure (7) lists the minimum performances expected of each TQM position and
capabilities which will result from training. In summary the following orientation and
training will be scheduled:
(1) Flag officers. A half-day briefing will provide information on the roles and
responsibilities for implementing TQM.
(2) Senior Managers (down to and including Branch Chief level at each organization).
Managers will receive an orientation session to introduce them to their roles as QMB,
Guidance Team or Quality Action Team leaders/members.
(3) Unit Commanding Officer/Officer in Charge. Each CO and OinC will receive an
orientation to prepare them to implement TQM at their unit.
(4) TQM Coordinators. Each TQM Coordinator will attend a training session which will
provide the necessary skills for fulfilling their roles and responsibilities.
(5) TQM Facilitators. TQM Facilitators will receive an intense skills training course.
During the start-up phase, the contractor will train one facilitator per staff division.