COMDTINST 5230.70
(6)
Defining, tracking, and evaluating C4&IT Infrastructure performance measures, pertaining
to development, throughout the life cycle.
h. System Support Agent (SSA). The SSA is the individual, unit, firm, agency, or organization that
performs, or has the responsibility for, the maintenance, support, and availability of C4&IT
systems. The SSA participates in all aspects of the C4&IT Infrastructure life cycle. The SSA
has the following C4&IT Infrastructure responsibilities:
(1)
Coordinating C4&IT Infrastructure system and service activities from the implementation
phase through the remainder of the life cycle.
(2)
Providing competent technical authority for identifying, developing, and resolving support
requirements associated with the C4&IT Infrastructure systems.
(3)
Collaborating with the Sponsor's Representative, Asset Manager, and SDA to define
support requirements and support solutions.
(4)
Serving as technical evaluator for C4&IT Infrastructure development issues and as advisor
to the C4&IT Infrastructure Process Review Board and other stakeholders.
(5)
Defining, tracking, and evaluating C4&IT Infrastructure performance measures pertaining
to support throughout the life cycle.
i. User. The user is the individual, unit, or organization that depends on, interacts with, and uses
C4&IT Infrastructure systems and services to accomplish work, execute missions, or deliver
products and services to Coast Guard members and external customers. The user provides
feedback on existing C4&IT systems and services, suggests enhancements to existing C4&IT
systems and services, or identifies new system or service requirements via the Sponsor's
Representative.
j. Customer. A customer is any person or organization that benefits from C4&IT systems or
services. An internal customer is a person or organization inside the Coast Guard for which the
C4&IT Infrastructure system or service is being provided. An external customer is a person or
organization outside the Coast Guard for which the C4&IT product or service is being provided.
The customer provides feedback on existing C4&IT systems or services, suggests enhancements
to existing C4&IT systems or services, or identifies new system or service requirements via the
Sponsor's Representative.
k. Stakeholder. A C4&IT Infrastructure stakeholder is any person, group, or organization (e.g.,
customers; employees; suppliers; owners; Office of Management and Budget, DHS, or other
agencies, and Congress) that can place a claim on, or influence, an C4&IT Infrastructure system,
is affected by that system, or has a vested interest in, or expectation for, the system. The
stakeholder provides feedback on existing C4&IT systems, suggests enhancements to existing
C4&IT systems, or identifies new system requirements via the Sponsor's Representative.
6.
IMPLEMENTATION. The C4&IT Infrastructure Practices identified below establish actions
necessary to manage the C4&IT Infrastructure. All Coast Guard organizations involved in the
planning, acquisition, production, deployment, support, operation, and disposition of C4&IT
systems shall follow the C4&IT Infrastructure management practice. CG-6 charters and delegates
primary development, maintenance and review responsibility for C4&IT Infrastructure practices to
the C4&IT Infrastructure Policy Review Board. CG-6 has final approval authority for these
practices. The C4&IT Infrastructure practices provide the procedures and processes for the
following:
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