Ensuring that training is defined and provided to end users and developers who are building
interfaces to the C4&IT Infrastructure, and to the operations and maintenance community.
The Program Manager also periodically reviews effectiveness of the various training
programs and adjusts them as appropriate.
Developing, updating, and establishing C4&IT Infrastructure doctrine, policies, and
associated CONOPS, including operational or end user training requirements.
Developing acceptance criteria for C4&IT Infrastructure systems.
Defining, maintaining, evaluating, and articulating program requirements.
Developing performance measures tying C4&IT Infrastructure system performance to
mission and business systems performance or, where applicable, directly to mission
f. Sponsor's Representative. The Sponsor's Representative is designated by the Sponsor to serve
as the liaison and interface for the Sponsor and the Program Manager to the other key roles
involved in production, delivery, and support of C4&IT Infrastructure. The Sponsor's
Representative has the following C4&IT Infrastructure responsibilities:
Maintaining liaison with the Asset Manager, the Sponsor, and technical staffs of the SDA
Representing all of the Sponsor's needs.
Developing cost estimates in collaboration with the CG-6 Asset Manager, who collects and
assimilates appropriate SDA and SSA input.
Developing and recommending changes to C4&IT Infrastructure policies and practices, as
necessary, to enhance the quality of C4&IT Infrastructure practices.
Preparing the business case and other justification for the Sponsor to use in acquisition of
Advocating for technology insertion and refresh.
Communicating with end users to gather input and feedback and to relay results.
g. System Development Agent (SDA). The SDA is the individual, unit, firm, agency, or
organization that performs, or has the responsibility for, the design, development,
implementation, and support of C4&IT systems, as well as the acquisition of C4&IT products or
services. The SDA has a critical role in the C4&IT Infrastructure life cycle. The SDA has the
following C4&IT Infrastructure responsibilities:
Carrying out approved C4&IT Infrastructure practices for assigned systems.
Providing competent technical authority for changes to C4&IT Infrastructure systems being
Developing and submitting technical proposals to implement the requested change to the
Collaborating with the Sponsor's Representative, Asset Manager, and SSA to identify and
define requirements or solutions, including enhancements.
Making C4&IT Infrastructure design and development changes approved by the cognizant
Change Control Board.