Encl. (1) to COMDTINST 4100.7
Engineering Logistics
CONOP
V. Appendix I - Description of Principles
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A.
Customer Focus
Operational missions must drive the logistics response, and the logistics system can help
1.
optimize operational effectiveness.
(a)
The operational missions are the starting point for planning logistics support. The
mission criticality for each piece of equipment defines the priorities for logistics
support.
(b)
The logistics system includes all the resources (people, equipment, documentation,
facilities, etc.) necessary to accomplish the logistics mission. This includes both
manual and automated functions.
(c)
Can help optimize operational effectiveness recognizes that logistics has a direct
and continuous contribution to operational readiness -- the ultimate goal.
2.
The logistics system will be customer-focused, proactive, flexible and responsive to the
customer's changing needs.
(a)
The customer uses the output from a logistics process. The end customer of the
processing chain is the unit performing the operational mission. However, there
are many customer-partner-supplier relationships along the way.
(b)
A customer-focused system is the orientation for all design changes (i.e., changes
to policy, procedures, information systems, technology, and organizations),
assuring that the end customer of a process will benefit from change.
A proactive 'push' orientation anticipates needs and assures the resources needed
(c)
to accomplish a logistic's task are available where and when needed. The current
system is 'pull' oriented, that is customers generally request support and resources.
(d)
A flexible system recognizes the requirement to accommodate the changing needs
of the logistics system's customers. The entire system promotes and
accommodates change so that improvements are made for the customer's benefit
as well as dealing with changes to USCG missions, the operating environment,
and assets.
(e)
A responsive system anticipates that there will always be the need to respond to
customer requests, recognizing that all needs cannot be anticipated.
A-1-1
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