COMDTINST 5401.5
(4)
Compiling and providing to the Asset Manager a set of metrics to reflect the availability
and sustainability of a system.
i. User. The user is the individual, unit, or organization that depends on and uses the C4&IT
system to accomplish work, execute missions, or deliver products and services to Coast Guard
members and external customers. The user provides feedback on existing C4&IT systems,
suggests enhancements to existing C4&IT systems, or identifies new system requirements via the
Sponsor's Representative.
j. Customer. A customer is any person or organization that benefits from C4&IT systems or
services. An internal customer is a person or organization inside the Coast Guard for which the
C4&IT system or service is being provided. An external customer is a person or organization
outside the Coast Guard for which the C4&IT product or service is being provided. The
customer provides feedback on existing C4&IT systems and services, suggests enhancements to
existing C4&IT systems and services, or identifies new system or service requirements via the
Sponsor's Representative.
k. Stakeholder. A stakeholder is any person, group, or organization (e.g., customers, employees,
suppliers, owners, Office of Management and Budget, DHS, or other agencies, and Congress)
that can place a claim on, or influence, a C4&IT asset, is affected by that asset, or has a vested
interest in or expectation for a C4&IT asset. The stakeholder provides feedback on existing
C4&IT assets, suggests enhancements to existing C4&IT assets, or identifies new C4&IT asset
requirements via the Sponsor's Representative.
7. ENVIRONMENTAL ASPECT AND IMPACT CONSIDERATIONS. Environmental
considerations were examined in the development of this Instruction and have been determined to be
not applicable.
8. FORMS/REPORTS. None.
T. W. ALLEN
Chief of Staff
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