COMDTINST 5230.71
(3)
Developing cost estimates and performing investment analysis in collaboration with the
Asset Manager, SDA and SSA.
(4)
Reporting on system status and adherence in meeting proposed schedule, budget and
performance objectives.
g. System Development Agent (SDA). The SDA is the individual, unit, firm, agency, or
organization that performs, or has the responsibility for, the design, development,
implementation, and support of a C4&IT system, and the acquisition of C4&IT products or
services. The SDA has the following C4&IT investment management responsibilities:
(1)
Collaborating with the Sponsor's Representative, the Asset Manager and the SDA to
identify, develop, and resolve design and development requirements, costs and schedules
associated with C4&IT systems.
(2)
Establishing functional and developmental performance metrics that track development
timelines, costs, and deliverables for each C4&IT system. The metrics are included in the
C4&IT investment management process review package and are monitored to ensure
timely development of the system.
(3)
Collaborating with the Sponsor's Representative, SSA and the Asset Manager to refine
design and development requirements or solutions.
h. System Support Agent (SSA). The SSA is the individual, unit, firm, agency, or organization that
performs, or has the responsibility for, the maintenance, support, and availability of C4&IT
assets. The SSA provides analysis in support aspects - both short term and long term - for the
investment process. The SSA has the following C4&IT investment management responsibilities:
(1)
Collaborating with the Sponsor's Representative, the Asset Manager and the SDA to
identify, develop, and resolve support requirements, costs and schedules associated with
C4&IT systems.
(2)
Serving as technical evaluator for C4&IT investment management support issues.
(3)
Establishing support metrics (reflecting sustainability and availability) for each C4&IT
system. The metrics are included in the C4&IT investment management process review
package and are monitored to validate support estimates.
i. User. The user is the individual, unit, or organization that directly depends on and uses the
C4&IT system to accomplish work, execute missions, or deliver products and services to Coast
Guard members and external customers. The user provides feedback on existing C4&IT
systems, suggests enhancements to existing C4&IT systems, or identifies new system
requirements via the Sponsor's Representative.
j. Customer. A customer is any person or organization for which the Coast Guard provides C4&IT
products, systems or services. The customer provides feedback on existing C4&IT products,
systems or services. The customer also provides feedback on how well the C4&IT products,
systems or services are meeting their requirements so a determination can be made to continue or
discontinue the investment. The customer suggests enhancements to existing C4&IT products,
systems or services, or identifies new product, system or service requirements via the Sponsor's
Representative.
k. Stakeholder. A C4&IT investment management stakeholder is any person, group, or
organization (e.g., customers, employees, suppliers, owners, Office of Management and Budget,
DHS, or other agencies, and Congress) that can place a claim on, or influence, C4&IT
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