COMDTINST 5230.69
(4) Providing competent technical authority for identifying, developing, and resolving support
requirements associated with the change.
(5) Collaborating with the Sponsor's Representative and the Asset Manager to define support
requirements and support solutions.
(6) Defining, tracking, and evaluating CM performance measures pertaining to support
throughout the life cycle.
i. User. The individual, unit, or organization that interacts with and uses C4&IT systems and
services to accomplish work, execute missions, or deliver products and services to Coast Guard
members and external customers. The user provides feedback on C4&IT systems and services,
suggests enhancements to existing C4&IT systems or services, and identifies new system or
service requirements via the Sponsor's Representative.
j. Customer. Any person or organization that benefits from C4&IT systems or services. An
internal customer is a person or organization inside the Coast Guard for which the C4&IT system
or service is being provided. An external customer is a person or organization outside the Coast
Guard for which the C4&IT product or service is being provided. The customer suggests
enhancements to existing C4&IT systems or services and identifies new system or service
requirements via the Sponsor's Representative.
k. Stakeholder. Any person, group, or organization (e.g., customers, employees, suppliers, owners,
Office of Management and Budget, Department of Homeland Security, or other agencies
Congress) that can place a claim on, or influence, a C4&IT asset, is affected by that asset, or has
a vested interest in, or expectation for, the asset. The stakeholder suggests enhancements to
existing C4&IT systems or services and identifies new system or service requirements via the
Sponsor's Representative.
l. C4&IT CCBs. These CCBs shall develop and maintain CM practices for their areas of
responsibility. These practices must align and comply with the C4&IT Configuration and
Management policy. The C4&IT CCBs may charter subordinate or Local Configuration Control
Boards, as needed, if so authorized by their charter, for specific systems.
6. IMPLEMENTATION. CM practices establish the actions necessary to implement CM for all
C4&IT assets. All Coast Guard organizations involved in the planning, deployment, support,
operation, and disposition of C4&IT systems shall follow the C4&IT CM practice. CG-6 has final
approval authority for these practices. CG-6 charters and delegates the primary development,
maintenance, and review responsibility for these practices to the C4&IT CM Policy Review Board.
The practices provide the procedures and processes for the following:
a. C4&IT Enterprise CM. Provides the enterprise considerations for maintaining an effective CM
program for C4&IT assets.
b. CCB Management. Serves as a governance structure for the establishment and management of
CCBs.
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