COMDTINST 5230.66
(3) Evaluating the effectiveness of C4&IT SDLC development policies and practices, and
working with CG-6 to improve SDLC policies and practices.
(4) Together with the SSA, ensuring that C4&IT systems are built to improve mission
performance and sustain availability with the lowest total ownership cost, taking into
account the supportability requirements and costs associated with sustaining enterprise
systems.
(5) Defining, tracking, and evaluating system development measures throughout the life cycle.
h. System Support Agent (SSA). The individual, unit, firm, agency, or organization that has
responsibility for maintenance, support, and availability of a system. Along with the Asset
Manager, Sponsor's Representative, and SDA, the SSA is part of a team responsible for working
together, and with customers, users, and stakeholders, to deliver successful, supportable, and
easy-to-use C4&IT systems. Responsibilities include:
(1) Maintaining and supporting C4&IT systems and services as they are used in the field and
within Coast Guard programs.
(2) Coordinating and communicating with the CG-6 Asset Manager, the Sponsor's
Representative, and the SDA, during all appropriate stages within the SDLC, to ensure that
all support requirements, issues, and items are properly addressed.
(3) Evaluating the effectiveness of C4&IT SDLC support policies and practices, and working
with CG-6 to improve SDLC policies and practices.
(4) Together with the SDA, ensuring that C4&IT systems are built to improve mission
performance and sustain availability with the lowest total ownership cost, taking into
account the supportability requirements and costs associated with sustaining enterprise
systems.
(5) Defining, tracking, and evaluating support measures throughout the life cycle.
i. User. The individual, unit, or organization that interacts with and uses C4&IT systems and
services to accomplish work, execute missions, or deliver products and services to Coast Guard
members and external customers. The user provides feedback on C4&IT systems and services,
suggests enhancements to existing C4&IT systems, and identifies new system requirements via
the Sponsor's Representative.
j. Customer. Any person or organization that benefits from the C4&IT system or service. An
internal customer is a person or organization inside the Coast Guard for which the C4&IT system
or service is being provided. An external customer is a person or organization outside the Coast
Guard for which the C4&IT product or service is being provided. The customer provides
feedback on C4&IT systems and services, suggests enhancements to existing C4&IT systems
and services, or identifies new system or service requirements via the Sponsor's Representative.
k. Stakeholder. Any person, group, or organization (e.g., customers; employees; suppliers; owners;
Office of Management and Budget, Department of Homeland Security, or other agencies; and
Congress) that can place a claim on, or influence, a C4&IT system, is affected by that system, or
has a vested interest in, or expectation for, the system. The stakeholder provides feedback on
C4&IT systems, suggests enhancements to existing C4&IT systems, and identifies new system
or service requirements via the Sponsor's Representative.
6.
IMPLEMENTATION: The SDLC practice establishes the actions necessary to ensure compliance
with enterprise policy relating to systems development and management. All Coast Guard
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