Engineering Logistic CONOP
V. Appendix 1 - Description of Principles
________________________________________________________________________
A.
Customer Focus
Operational missions must drive logistics response, and
1.
the logistics system can help optimize operational
effectiveness.
(a)
The operational missions are the starting point for
planning logistics support. The mission criticality for
each piece of equipment defines the priorities for
logistics support.
(b)
The logistics system includes all the resources
(people, equipment, documentation, facilities, etc.)
necessary to accomplish the logistics mission. This
includes both manual and automated functions.
(c)
Can help optimize operational effectiveness
recognizes that logistics has a direct and continuous
contribution to operational readiness -- the ultimate
goal.
2.
The logistics system will be customer-focused,
proactive, flexible and responsive to the
customer's changing needs.
(a)
The customer uses the output from a logistics
process. The end customer of the processing chain is
the unit performing the operational mission. However,
there are many customer-partner-supplier relationships
along the way.
(b)
A customer-focused system is the orientation for
all design changes (i.e., changes to policy, procedures,
information systems, technology, and organizations),
assuring that the end customer of a process will
benefit from change.
(c)
A proactive `push' orientation anticipates needs
and assures the resources needed to accomplish a
logistic's task are available where and when needed.
The current system is `pull' oriented, that is customers
generally request support and resources.
(d)
A flexible system recognizes the requirement to
accommodate the changing needs of the logistics system's
customers. The entire system promotes and accommodates
change so that improvements are made for the customer's
benefit as well as dealing with changes to USCG
missions, the operating environment, and assets.
(e)
A responsive system anticipates that there will
always be the need to respond to customer requests,
recognizing that all needs cannot be anticipated.
Draft - 2/12/93
A-1-1
Previous Page
