COMDTINST 16742.1
MAR 24 1999
5. SERVICE STANDARDS. The mariner licensing and documentation customer service
standards are set forth in the following table:
Action
Service Standard
Five working days
A. Evaluation of application for issuance of
original or for renewal of a credential,
including preparation and mailing of letter
notifying of approval or rejection.
Depends on size of exam room and local
B. Delay period until an opening in
demand for testing. Rooms to be used to
examination room allows testing of
maximum advantage.
applicant.
C. Issue credential
Three working days
D. Mail info packages
One working day
Assistant Commandant
for Marine Safety and
Environmental Protection
NON-STANDARD DISTRIBUTION:
C:e
Boston, Baltimore, Miami, Toledo, San Francisco, Honolulu, New Orleans, Memphis, St.
Louis, Hampton Roads, Charleston, San Juan, Long Beach, San Diego, Portland,
Anchorage, Juneau, Puget Sound (1) (ONLY)
C:m
National Maritime Center (1) (Only)
3