Commandant
4200 Wilson Blvd. Suite 510
United States Coast Guard
Arlington, VA 22203-1804
Staff Symbol: NMC-4
Phone: (703) 235-0018
COMDTINST 16742.1
MAR 24 1999
COMMANDANT INSTRUCTION 16742.1
Subj:
CUSTOMER SERVICE STANDARDS FOR ISSUANCE OF MARINERS
CREDENTIALS
1.
PURPOSE. This instruction establishes service standards for completing various actions
that occur when a mariner inquires about or applies for issuance of a license, certificate of
registry, or merchant mariner's document.
2.
ACTION.
a.
Area and district commanders, commanders of maintenance and logistics commands,
commanding officers of headquarters units, assistant commandants for directorates,
Chief Counsel, and special staff offices at headquarters, and commanding officers of
marine safety units having a Regional Examination Center (REC) as a component
shall take appropriate action to ensure that RECs have adequate resources and are
efficiently operated to meet these service standards.
b.
District commanders shall ensure that these service standards are reviewed by units
within their districts.
c.
Commanding Officers of units with RECs shall review these service standards and
compare them against the times required for these transactions at their REC. RECs
that are not meeting these service standards shall review their current operating
procedures to determine if internal operating procedures may be revised, or other
changes made, to allow processing in accordance with the service standards. Seasonal
workload peaks, new marine operations, or other similar unexpected factors may
temporarily affect the REC's performance. If this occurs, contact the National
Maritime Center, Marine Personnel Division, and advice of the delays, current
backlog, and expected duration. Such information will be used to monitor workloads,
provide temporary assistance when
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