3 JUN 1991
Individual Awards. In general, a team effort deserves equal team recognition.
However, a person serving on several successful QATs, or the best thinker in a
NWG over a period of time, or a particularly skilled facilitator will probably
deserve individual recognition regardless of the accolades his teams may have
Department of Transportation Annual Award for Quality. This is a new award
which is in the initial draft stages and is yet unnamed. It will be a prestigious
award and a worthy goal. Even the act of applying for such an award causes an
organization to do a healthy review of customer-supplier alignments, policy,
practices and accomplishments. Assuming the award is promulgated in 1991, our
target is to apply for the award for the Coast Guard by 1994. We will apply for the
award each year we are eligible.
No discussion of recognition is complete without mentioning evaluations. Our present
system of officer, enlisted, and civilian evaluations does not need to be extensively
modified. The "Remarks/Achievement" sections of the documents can be used to
identify TQM activities or justify a higher mark because of an outstanding effort using
TQM. Slight modifications to the wording of OER dimensions may also be necessary.
As we become more literate in TQM principles, we must refine the language in our
evaluations to accurately describe our new way of doing business. When describing
duties on an OER, we should summarize the processes owned, customers served and
suppliers. We can improve how we word any Critical Job Element/Job Element by
identifying key customers and suppliers when we draft the task. Process owners should
be identified; tasking a subordinate to improve a process he or she does not own can be
futile unless the supervisor seeks to empower the subordinate with membership on a
cross-function QAT. This will be a learning curve, but one along which we must keep
progressing if we are to properly recognize our members' performance. Changes to
references (e), (f), and (g) will move us in this direction.
A cornerstone of TQM is continuous improvement. All members are expected to make
may suggestions to improve their work processes. Idea Express was designed to be